📋 Official Warranty Terms

LIMITED 5 YEAR WARRANTY

Our custom timber frame structure comes with a LIMITED 5 YEAR WARRANTY against defects that affect its structural integrity.

This warranty does not include natural checking / cracking of timbers.

Damage from weather, property maintenance, and misuse are not covered.

🛡️ What's Covered

Our 5-year limited warranty protects against defects that affect the structural integrity of your custom timber frame structure. This comprehensive coverage reflects our confidence in Pennsylvania Eastern Hemlock and traditional mortise & tenon craftsmanship:

Structural Defects: 5 Years
Workmanship Issues: 5 Years
Material Failures: 5 Years
Load-Bearing Issues: 5 Years

🎯 Structural Integrity Promise

Your investment is protected against any defects that compromise the structural soundness of your timber frame. We stand behind our Pennsylvania craftsmanship and the natural strength of locally sourced Eastern Hemlock.

📋 Warranty Claims Process

1

Contact Us

Reach out immediately if you notice any structural issues that may affect the integrity of your timber frame structure.

2

Assessment

Our craftsmen will inspect the structure to determine if the issue falls under warranty coverage for structural integrity defects.

3

Resolution

If covered, we'll repair or replace the defective components using the same quality materials and traditional craftsmanship methods.

✅ Warranty Coverage Details

  • Structural Defects: Issues affecting the load-bearing capacity or stability of the timber frame
  • Material Failures: Defects in Eastern Hemlock timber that compromise structural integrity
  • Workmanship Issues: Problems with mortise & tenon connections or assembly that affect structure
  • Component Replacement: Defective structural parts replaced with equivalent materials
  • Professional Repairs: All covered work performed by our experienced craftsmen

⚠️ Important Exclusions

  • Natural Checking/Cracking: Normal timber movement and seasoning characteristics of wood
  • Weather Damage: Damage from storms, floods, ice, wind, or other weather events
  • Property Maintenance: Issues resulting from lack of proper maintenance or care
  • Misuse: Damage from improper use, overloading, or unauthorized modifications
  • Normal Wear: Expected aging, weathering, color changes, or cosmetic issues
  • Neglect: Failure to protect structure or report issues in a timely manner

🌲 Understanding Eastern Hemlock

Natural Characteristics

Eastern Hemlock naturally checks and cracks as it seasons - this is normal behavior and adds to its rustic charm without affecting structural integrity

Weather Resistance

Our locally sourced Pennsylvania Hemlock offers excellent natural resistance to decay and insects when properly maintained

Traditional Craftsmanship

Mortise & tenon joinery creates strong, flexible connections that move naturally with the wood through seasonal changes

📞 Your Responsibilities

🔍 Regular Inspections

Conduct periodic visual inspections of your structure to identify any potential structural issues early

🚨 Timely Reporting

Report any structural concerns or defects promptly to ensure warranty coverage and prevent further damage

🏠 Proper Care

Follow recommended maintenance practices and protect your structure from unnecessary damage or misuse